Frequently Asked Questions
When will my order be dispatched?
Orders are normally dispatched within 1–3 working days, excluding weekends and UK bank holidays. Any additional preparation time for handmade items will be stated on the product page.
How much is UK delivery?
Standard UK delivery costs £3.99 and is free on orders of £25 or more. Estimated delivery is 3–5 working days after dispatch.
Express UK delivery costs £6.99, with estimated delivery of 1–2 working days after dispatch. Our normal order preparation time still applies.
Do you deliver internationally?
We deliver to selected international destinations. Available delivery options and charges are shown at checkout when you enter your delivery address. Free UK delivery does not apply to international orders.
Will I receive tracking information?
You will receive a dispatch confirmation once your order has been sent. Where tracking is available, the details will be included.
Can I return an item?
Please email elegantthingsldn@gmail.com before sending anything back, including your order number and the item you would like to return. We will explain the next steps.
Please read our Returns & Refunds policy for full details, including return timeframes, conditions and any exceptions.
Can I change or cancel my order?
Please contact us as soon as possible at elegantthingsldn@gmail.com, quoting your order number. We will check whether your order can still be changed before dispatch. Please see our Returns & Refunds policy for cancellation details.
Is your jewellery solid silver?
Our current jewellery collection is silver-plated, rather than solid silver. Please check each product’s details for its material and finish.
Will an adjustable ring fit every finger?
Adjustable rings have a limited fitting range and may not suit every finger size. Adjust gently and only when necessary. Avoid repeatedly bending or forcing the band.
If you need help choosing a size, email us with the product name before ordering.
How should I care for my jewellery?
Gently wipe your jewellery with a soft, dry cloth after wearing. Remove it before showering, swimming or exercising, and remove rings before washing your hands. Avoid contact with perfume, lotions and cleaning products.
You will find more specific advice in the Care instructions section on each product page.